HELIOS - Collecting support logs

Description

One of the most powerful parts of the HELIOS system is the depth in which events are logged in the system.  This level of logging means that questions or issues that come up are resolved with great speed.  There are a couple places in HELIOS to collect support logs.  

Feedback Feature

The first and easiest place is by using the Feedback button at the top right of the page. To do this follow the below instructions:

1. Press the Feedback button at the top right of any page.
2. Fill out a brief description of what you are seeing and add you contact details. 
3. Press "Save (local)" if you don't have an internet connection (then send to us here) or "Send (remote)" if you have an internet connection.  This will automatically send us all the information. 

Alternative Method

Alternatively, the User can collect the logs independently.  To do that, follow the steps below.

Tile Logs:

1. Go to the Mapping menu
2. Select the panels that you want to collect logs from
3. Click on "Download tile support logs" on the bottom right

HELIOS Logs:

1. Go to the Settings menu
2. Go to the About page
3. Click on Download support archives