Description
One of the most powerful parts of the HELIOS processor is the depth in which events are logged in the system. This level of logging means that questions or issues that come up are resolved with great speed and efficiency. There are 2 places in HELIOS to collect support logs.
Feedback Feature
The first and easiest place to collect support logs is by using the Feedback button at the top right of the page. To do this, follow the below instructions:
Press the Feedback button at the top right of any page.
Fill out a brief description of what you are seeing and add your contact details.
Press Send (remote) if your HELIOS system has an internet connection. This will automatically capture, zip, and send your HELIOS logs to the Megapixel support team, and we will get back to you shortly with our feedback on the feedback and logs.
Press Save (Local) if your HELIOS system does not have an internet connection, or you intend to capture multiple logs, or if you want to save logs to your local machine. By saving locally, the logs with be zipped and saved to the downloads folder of your computer. You can then email support@megapixelvr.com and include the zipped log files for further support.
Alternative Method
Alternatively, the User can collect HELIOS logs and tile logs independently. To do that, follow the steps below.
HELIOS Logs:
Go to the Settings menu.
Go to the About page.
Click on Download support archives.
Email the .zip folder of logs to support@megapixelvr.com.
Tile Logs:
Go to the Mapping menu.
Select the panels that you want to collect logs from.
Click on "Download tile support logs" on the bottom right.
Email the .zip folder of logs to support@megapixelvr.com.
